Are there risks in textile care?

Absolutely, and their possibility should be taken into consideration prior to authorizing services. There are many unknown variables involved with caring for, cleaning and protecting textiles. This is especially true in the high-end market because these are the trend setting items; they set the precedent of stylishness instead of following it and thus can present challenges in caring for them. Therefore it should be known that although rare in frequency, problems can and do occur. All services are performed at the sole risk of the owner. If you have particular concerns regarding your textiles, please articulate them to your Textile Care Specialist when they arrive at your home or office.

I don't have time to wait for you to arrive; can you give me an exact arrival time?

No problem. While we cannot be specific when scheduling, we would be happy to call you in advance of our arrival on the day of our appointment so that you could meet the specialist there.

If I cancel my appointment, is there a fee?

We kindly request that all cancellations be made in advance. Please note that same-day cancellations will incur a fee of $100 to account for the reservation of your appointment.

Is Christopher's expensive?

From the very beginning, Christopher's has specialized in the care and cleaning of high-end textiles. We are not to be confused with yellow page cleaners. If you have invested significant time and expense into your carpet, rugs and upholstered furniture (indoor and outdoor) then it only makes sense to trust the care aspects to a service that specializes in this arena. Our Textile Care Specialists have the experience, knowledge and the best tools available to care for your investments. Quality, integrity and value are the foundation of our service.

Anyone can clean! How are you different?

True, just about anyone can clean (sort of). Likewise, just about anyone can use a hammer. Would you allow 'just anyone' to build your home? Unlikely. The truth of the matter is that the cleaning industry (like any other industry) has a wide spectrum of quality levels. There are coupon cleaners offering 'Any 3 Rooms for $99' deals and there are Textile Conservationists who care for one-of-a-kind and museum pieces, then there is everyone in-between. Each provider serves their own niche. Christopher's specializes in the care of high-end textiles and we invest in our people by requiring and providing ongoing training. We are a small company and most of our clients know all of our Textile Care Specialists by name. Would you really feel comfortable placing your textile care needs in the hands of non-professionals considering the time and expense you have gone through selecting and purchasing your textiles?

Are you Bonded?

Our specialists are not bonded. Christopher's has been in this business since 1993 and has never had a problem. We have a small staff of well-trained, ethical and professional individuals, many of whom receive regular security screenings due to the high profile status of many of our clients.